Journal & Memories: TraveLogJournal & Memories: TraveLog Support
We usually reply within one business day.
Contact us
Tell us what happened, which iPhone and iOS version you use, and include a screenshot if you can.
Frequently asked questions
Do I need to allow photo access?
No. You pick photos with the system picker, and only the photos you choose are added.
How do I make a trip story PDF?
Open a diary and choose the trip story export. You can then share or save the PDF.
Are my travel documents safe?
They stay on this device only. Use a strong iPhone passcode to protect them.
How do I back up my journal?
Use the backup option in Settings to save a file, then import it on the same screen when needed.
How do I restore my subscription?
Open TraveLog, go to Settings or the upgrade screen and tap Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. You keep access until the end of the current period.
Will my data move to a new iPhone?
There is no iCloud sync. Your data lives only on this device. Export a backup file in Settings and import it on the new iPhone.
How do I contact support?
Email hello@mk0.net. We usually reply within a few days.
How do I ask for a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.